Ross’s clients include international development agencies, national, local and regional governments, private companies, financial institutions and indigenous people corporations. He has a rare combination of successful public, private and NGO sector experience.

Project Design
Ross designs large-scale, multi-year tourism development programmes for destinations through to small-scale projects for individual businesses and industry associations. Good project designs have strong buy-in from stakeholders, financial and personnel commitment and a clear results framework, linking inputs to outputs and longer-term outcomes.

Recent Examples:

  • South Asia Tourism Infrastructure Development Project
  • Samoa tourism sector support programme
  • Cook Islands tourism sector review
  • Great Himalaya Trail
  • Eastland Navigations Project, New Zealand

​Feasibility Studies
These involve an assessment of market demand, organisational capability, economic and financial impact as well as environmental, social and cultural dimensions to support major investment decisions.

Recent Examples:

  • ​Economic impact survey 2013 – 2017 for Winter Games New Zealand
  • Proposed Great Walk in Paparoa National Park, South Island
  • Financial due diligence on Crankworx Rotorua mountain bike festival
  • Strategic review of TRENZ – New Zealand’s premier travel industry event
  • Assessment of recreation effects associated with the expansion of Wellington International Airport
  • Assessment of options to improve New Zealand’s reputation as a sustainable destination
  • Tourism cluster analysis for Nepal competitive industries diagnostic
  • Design and economic feasibility of a US$200 million tourism infrastructure development project for Bhutan, Nepal, Bangladesh, India and Sri Lanka

The mark of a good consultant is being able to offer professional advice as well as having the skills to get results for clients. Ross can do both. He is used to playing a variety of roles and knows when to play them. Ross can lead, carry out technical tasks, coach and provide professional advice and work alongside counterparts in order to get the job done.

Recent Examples:

  • Laos – New Zealand Tourism Support Project
  • GIZ Hin Nam No National Protected Area Tourism Strategy, Laos
  • Preparation and implementation assistance to the Philippines National Ecotourism Strategy
  • Tonga Nature Tourism Project
  • Fiji Ecotourism Programme

Strategic Planning
Sustainable destinations almost always have a good plan or strategy to guide development. The same is true for successful businesses. Ross revels in strategic planning having assisted country governments, international development agencies, national and regional tourism organisations put together practical tourism plans and strategies.

Recent Examples:

  • Vanuatu Agri-tourism Development Plan
  • Destination Management Plans for Luang Namtha, Xieng Khouang, Bolikhamxay and Khammouane Provinces, Laos
  • Laos Tourism Marketing Plan Nelson Tasman Visitor Strategy
  • Fiji Tourism Development Plan
  • Vietnam Tourism Sector Survey
  • Flinders Ranges National Landscape Experience Development Strategy
  • Visitor Management Strategy for South Australia parks
  • Sydney Harbour Experience Development Strategy
  • New Zealand Tourism Strategy
  • Regional tourism strategies in New Zealand for Dunedin, Maniototo, Lake Taupo, Whanganui, Kapiti Horowhenua, Southland, Stewart Island

​Capacity Building
Building the capacity of people within communities, agencies, companies – indeed any organisation – is a key success factor for sustainable tourism destinations. Ross always looks for opportunities to assist with this, integrating it formally or informally into the job at hand. His services include training needs analysis for the tourism sector, workforce development plans, SME business advice, study tours and facilitating international work exchanges.

Recent Examples:

  • Tourism SME development in four provinces in Laos
  • Samoa tourism workforce development plan
  • Papua New Guinea training needs analysis
  • Tonga tourism workforce development plan
  • Small business mentoring Vanuatu, Tonga, Samoa, Micronesia, the Philippines
  • Destination management planning with national park staff in New Zealand
  • Study tours, work exchanges, seminars and on the job training through the Asia Pacific region